The Cruise Company is one of the first, largest and fastest growing independent cruise vacation sellers in North America. We pride ourselves on providing the highest levels of associate and client satisfaction. Our experienced management team is dedicated to providing you with the resources and support to meet goals and expectations.
Founded more than 45 years ago, The Cruise Company is privately owned and operated, also known for having a reputation built on Integrity and Professionalism.
The Cruise Company has been providing interliners with incredible vacations since 1968. And we’ve learned a few things along the way. We’ve learned that you all work very hard; we’ve learned that the industry in which you work is under a great deal of pressure and that you bear the weight of that pressure on a daily basis; we’ve learned to value our time and our relationships as never before; and we’ve learned that we must earn your business every single day.
The Cruise Company is capable of providing travel planning and customer service at a level never before available to interliners. At the same time we have established long term and stable relationships with every major cruise line in the world. It is because of that we are able to provide the incredible inventory of vacations that you can see presented each day on our website at thecruiseco.com, all of them at the best possible rates.
Our Cruise Consultants are fully accredited cruise and travel professionals; they are in the business of taking care of you before, during and after your dream cruise vacation. Our loyal repeat customer base, now tens of thousands strong, are a testament to that commitment: in a world full of choices they keep on coming back to The Cruise Company.
We promise that your experience with The Cruise Company will be satisfying in every way; we know that you have worked hard to earn your vacation just as we have worked hard to earn your business.
Please give us a call at 1-800-988-6444 or go online at thecruiseco.com or 123cruise4me.com
Passport / Visa
Proof of citizenship and photo identification will be required for your vacation. A valid US passport and visa (for certain destinations only) may also be required for your travel. The United States Department of State has recently changed documentation requirements for travel outside of the United States, and continues to review these requirements. Please visit the State Department website at www.travel.state.gov, for the official and most up to date documentation requirements, and also for instructions on how to renew or obtain a passport. You may also contact the National Passport Information Center toll free at 1-877-487-2778. Non-US citizens should check with their local consulate to determine the specific documents required for travel.
Due to increased security requirements most cruise lines now require all passengers to pre-register on-line for their cruise. For your convenience, registration can be completed ahead of time on the cruise line’s website. You’ll need your reservation noted in the invoice, ship and sailing date, your personal information, as well as any contact information you wish to provide. Completing the Online Check-In process for all guests in your reservation will also save you from having to fill out forms at the pier, which means your cruise vacation adventure can start right away.
Azamara Club Cruises
Guests sailing on Azamara should complete their pre-cruise guest registration online prior to sailing if at all possible. Please click on the Process Online for Pre-registration Process Online »
Guests sailing on Carnival should complete their pre-cruise guest registration online before sailing if at all possible. Please click on the Process Online for Pre-registration. Carnival will not issue your Fun Pass until this information has been completed. Process Online »
Guests sailing on Celebrity should complete their pre-cruise guest registration online prior to sailing if at all possible. Process Online »
Guests sailing on Crystal Cruises should complete their pre-cruise information prior to sailing if at all possible. Process Online »
Guests sailing on Cunard Line should complete their pre-cruise information prior to sailing. Cunard will not issue your cruise documents until this information has been completed. Process Online »
Holland America Cruises
Guests sailing on Holland America should complete their pre-cruise guest registration online prior to sailing if at all possible. Holland will not issue your cruise documents until this information has been completed. Process Online »
Guests sailing on MSC Cruises should complete their pre-cruise guest registration online prior to sailing if at all possible. Process Online »
Norwegian Cruise Line
Guests sailing on NCL should complete their pre-cruise guest registration online prior to sailing. NCL will not issue your cruise documents until this information has been completed. Process Online »
Regent Seven Seas Cruises
Guests sailing on Regent Seven Seas Cruises must complete their pre-cruise registration forms prior to cruise documents being issued. Guests will receive pre-cruise registration forms from your booking agent. Please complete promptly and follow the directions provided for mailing or faxing back to Regent Seven Seas. Process Online »
Royal Caribbean Cruises
Guests sailing on Royal Caribbean should complete their pre-cruise guest registration online prior to sailing if at all possible. Process Online »
Guests sailing on Seabourn Cruise Line should complete their pre-cruise information prior to arriving at the pier. You may either print the available Adobe PDF file below or complete the registration forms which will arrive with your cruise documents. Process Online »
Guests sailing on Silversea Cruises should complete their pre-cruise information prior to arriving at the pier. Guests will receive pre-cruise forms with their documents which should be completed and either mailed or faxed to Silversea Cruises. Process Online »
Guests sailing on Viking River should complete their pre-cruise guest registration online prior to sailing if at all possible. Please click on the Process Online for Pre-registration. Process Online »
Guests sailing on Windstar Cruises should complete their pre-cruise information online prior to arriving at the pier. Process Online »
What is Personal Information
Personal information is information about an identifiable individual. It includes your full name, address, telephone number, date of birth, email address, and any other information that identifies who you are or would allow someone to contact you. Personal information only becomes known to The Cruise Company when you provide it to us.
Collection of Personal Information
Our Site uses various methods for you to request information about products and services. Contact information (like your e-mail address) is collected and used to send you information about our company, products, services or to otherwise get in touch with you. Of course, you can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
Use of Personal Information
We use the information you provide us to perform the services for which such data was collected. For example, if you sign up for an e-mail newsletter, we will send the e-mail newsletter to the address you provide us. We also use the information you provide us for internal marketing purposes and for administration of the Site.
How about children?
We do not wish to obtain personal information from children who are using our Sites unsupervised. Thus, we ask children to obtain the consent of their parent or guardian before providing us with any personal information.
Disclosure of Personal Information
The Cruise Company does not sell your personal information to third parties and does not disclose your personal information except as may be required to process your request for travel services, such as cruises, hotels, resorts and tour bookings, or as required by law. In short, we don’t share or sell our mailing list(s).
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and connection capabilities so that our Site can provide you with the optimal user experience. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you are to receive a new cookie, or how to disable cookies altogether. However, as cookies allow us to enhance your user experience, we recommend that you leave them turned on.
How about third parties?
Information about our customers is an important part of our business, and we use it responsibly. We employ or partner with other companies and individuals to perform functions on our behalf. Examples include processing credit card payments and providing marketing assistance. These agents have access to personal information needed to perform their functions, but may not use it for other purposes. We release personal information when we believe release is appropriate to comply with law or protect the rights, property, or safety of The Cruise Company, its users, or others. Finally, in the unlikely event that The Cruise Company or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
We use industry-standard methods to protect your personal information from unauthorized access. Among other techniques, we usually store such information on a computer behind our “firewall” in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as “perfect security” on the Internet. Further, please note that some of our services may be operated by a third party host, whose actions we do not control.
Accessing your Personal Information
As discussed above, you can always choose not to provide certain information, even though it might be needed to take advantage of many of our features. Our Site also provides you with the opportunity to choose not to receive communications from us. You have the following options for changing and modifying information previously provided or requesting not to receive future communications:
1.You can send an e-mail to [email protected]
2. You can call toll-free: 1-800-988-6444
These Sites may contain links to other sites. The Cruise Company is not responsible for the privacy practices or the content of such web sites.
Policy Last Updated: July 11, 2020.
Terms and Conditions
AGREEMENT BETWEEN CUSTOMER AND THE CRUISE COMPANY
Travel services are offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Payment for our travel services constitutes your agreement to all such terms, conditions, and notices.
All prices quoted are based upon double occupancy, two (2) persons sharing room or cabin, unless otherwise noted. All prices are subject to availability and prior sale and may be withdrawn or changed at any time. The Cruise Company is not responsible for typographical errors. Unless noted otherwise, transportation, passport and visa fees, departure taxes, items of personal nature, optional activities, tours, gratuities and taxes are not included.
Links to Other Sites
This site may contain links to other Web sites. These links are provided solely as a convenience to you and are not endorsed by The Cruise Company and/or its third-party providers or distributors. The Cruise Company and/or its third-party providers or distributors shall not be responsible for the content of any other Websites and make no representation or warranty regarding any other Web sites or the contents or materials on such Web sites. If you decide to access other Web sites, you do so at your own risk.
Description of Services
The Cruise Company provides users with the access to a rich collection of on-line resources, including, various information tools and product specific information provided by third parties. You understand and agree that the service is provided “as is” and The Cruise Company assumes no responsibility for the descriptions, availability or misquotations of offers and programs provided by the supplier or their agents.Cancellations or changes
A confirmed reservation are subject to availability and to any penalties that are charged by the cruise line or supplier. Any refunds of unused portions of a trip will be made in accordance with the terms & conditions of the travel supplier who received your payment.
Proof of Citizenship
Proof of citizenship, visas, vaccinations and passport requirements are customer’s complete responsibility. Depending on customer’s destination, customer is required to have a passport, visa(s), and relevant documentation of current vaccinations. Customer is instructed, advised, and required to complete research with enough advance preparation to obtain the necessary documentation to travel to, through, and stay in each destination planned as part of customer’s itinerary. Remember there are rules unique to minors traveling. Minors require their own documentation, and requirements vary according to the type of travel, whether domestic or international, and even by supplier.
Although statistically, most travel is completed without incident, travel to certain destinations may involve greater risk than others. The Cruise Company urges passengers to review travel prohibitions, warnings, announcements, advisories, and relevant vaccinations issued by the United States Government and others prior to booking travel to certain destinations. Information on conditions in various countries and the level of various risks associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov,www.dot.gov, www.faa.gov, www.cdc.gov, www.istm.org, www.tripprep.com, and www.customs.gov.
Unless customer specifically purchases transportation from The Cruise Company, transportation to and from customer’s destination is the responsibility of the customer.
Eligibility / Airline Employment
Verification of customer’s eligibility for reduced rate benefits is required prior to the release of any travel documents. Eligibility varies by supplier and it is customer’s responsibility to provide whatever is required by the supplier(s). The Cruise Company is not liable for any penalties and/or forfeitures based upon customer’s inability to verify eligibility in a timely manner in advance of the anticipated travel. Proof of eligibility must also be available for inspection upon check-in for all travel.
The Cruise Company strongly recommends the purchase of travel insurance to protect your trip investment.
All suppliers reserve the right to change the itinerary without prior notice. In the event of a reduction in services provided or a change to a hotel at a lower rate than the type included in the tour, a proportionate refund will be made at the discretion of the tour operator(s) or cruise line.
Seller Of Travel
The Cruise Company is a registered seller of travel in California. California registration number: CST 2062240-40
Modification of Terms & Conditions
These Terms & Conditions are subject to change without notice and other restrictions may apply. The Cruise Company reserves the right to change the terms, conditions, and notices under which these Terms & Conditions are offered and customer agrees to accept and be bound by those terms, conditions, and notices that are in effect at the time of customer’s use of the travel services of The Cruise Company.