Travel Cancellation Policies

Book with Confidence when you book with The Cruise Company!

 

A Message to Our Community
These are without a doubt difficult times and COVID-19 continues to challenge the world. To play our part in social distancing, The Cruise Company operations are completely home based. Our Cruise Specialist are here to assist you. Our mission at The Cruise Company is to bring people happiness through unforgettable travel experiences, and we hope to continue doing so when you are ready.

We are here for you
During these unprecedented times, having someone there for you every step of the way is essential when planning a cruise vacation. With The Cruise Company, you’re not in this alone. Every traveler is paired with a Cruise Specialist whose value is incomparable during times like these. Through their expertise and insider knowledge, they will help you plan a getaway with confidence and ease of mind.

Future Cruise Credits (FCCs)
  • If you originally booked with a Cruise Specialist at The Cruise Company, please contact them to proceed with the fulfillment of your FCC.
  •  If you originally booked elsewhere and are having trouble getting answers, give us a call at 1-800-988-6444. We would be happy to help! Let us connect you with a Cruise Specialist who can help with the completion of your Future Cruise Credit (FCC).
  • If your travel was postponed and you were issued a Future Cruise Credit (FCC), we are here for you. If you’re getting inspired to start planning your future vacation, we would love to help you redeem your FCC.
Needing assistance?
  • For those with a booking with a Cruise Specialist, we encourage you to contact them first.
  • If you need help connecting with your Cruise Specialist, give us a call at 1-800-988-6444.
  • Even booked somewhere else and can’t get a hold of anyone, we’d love to try and help. Give us a call at 1-800-988-6444 so we can see what we can do to help during these uncertain times.
Cancellation policy

There are no fees to book, change, or cancel your cruise or tour. Our standard cancellation policy is in our Terms & Conditions, but many cruise lines and travel providers have modified their individual cancellation policies to allow customers more flexibility in managing their travel dates. The Cruise Specialist can help answer any questions you may have about your upcoming cruise plans, offer advice concerning your travel provider’s specific policies, sailing updates, and cancellation requirements. Travel Provider’s cancellation and rebooking policies are changing daily with many announcing generous, traveler-friendly policies that encourage travelers not to outright cancel but instead just delay their vacation. We are seeing more and more travelers doing just that – not cancelling and instead pushing their vacation out a few months, and just like the rest of the world, waiting a while for the virus to pass and then continuing with their lives again.

*** Below you will find a list of when the cruise lines are planning to resume itineraries, as well as links to their policy covering future cruise credits and refunds on canceled sailings. We have also provided links to relaxed cancellation terms for bookings on future sailings.

Avalon River Cruises

Avalon Waterways

Cancelled trips: all departures through June 30 and all 2020 cruises featuring the Oberammergau Passion Play.
Carnival Cruises

Carnival

Cancelled all departures through May 11; Carnival Spirit through June 30; Carnival Miracle through September 17; Carnival Legend through October 30; Carnival Radiance through November 1.
Crystal Cruises

Crystal Cruises

Cancelled ocean sailings: all departures through May 31; Crystal Endeavor departures through October 31; Cancelled river sailings: all departures through June 1 and all departures featuring the 2020 Oberammergau Passion Play.
Cunard Cruise Lines

Cunard

Cancelled all departures through May 14
Oceania Cruises

Oceania Cruises

Cancelled all departures through May 10.
Royal Caribbean International Cruises

Royal Caribbean

Cancelled sailings: all departures through May 11; all Alaska sailings and sailings beginning and/or ending in Canada through July 1; Singapore departures through May 29.
Uniworld River Cruises

Uniworld

Cancelled sailings: all Europe departures through May 8; Rebooking offers for sailings that have been canceled by the cruise line will be provided to affected customers.
Viking Ocean Cruises

Viking Ocean & River Cruises

Cancelled sailings: all departures through June 30 and all 2020 river cruises featuring the Oberammergau Passion Play.
Windstar Cruises

Windstar

Cancelled sailings: all departures through May 15; Star Breeze through August 25; Future cruise credit or refund policy for sailings that have been cancelled by the cruise line has been emailed to affected customers.