Travel & Cancellation Policies
Our team has been fortunate to work with cruise partners across the globe for over a decade and consider this community our family. Our hearts are with all of you who have been impacted directly or indirectly by coronavirus (COVID-19). We want to remind you today that we are always here for you and are committed to keeping you informed as we navigate this very fluid situation.
All cruises departing from U.S. ports have ceased operations for a period of time. Visiting the cruise line websites directly continues to be the most effective way to get up-to-date information on their policies and operations. If you have an upcoming booking while cruises aren’t sailing, you will be hearing directly from the cruise line if you haven’t already. If you need to reach us about a cruise booking, please email [email protected]
Below you will find a list of when the cruise lines are planning to resume itineraries, as well as links to their policy covering future cruise credits and refunds on canceled sailings. We have also provided links to relaxed cancelation terms for bookings on future sailings.
Cancelled trips: all departures through June 30 and all 2020 cruises featuring the Oberammergau Passion Play
Cancelled all departures through May 11; Carnival Spirit through June 30; Carnival Miracle through September 17; Carnival Legend through October 30; Carnival Radiance through November 1
Cancelled sailings: all departures through May 11; all Alaska sailings through July 1
Cancelled ocean sailings: all departures through May 31; Crystal Endeavor departures through October 31; Cancelled river sailings: all departures through June 1 and all departures featuring the 2020 Oberammergau Passion Play.
Cancelled sailings: all departures through May 11; all Alaska sailings and sailings beginning and/or ending in Canada through July 1; Singapore departures through May 29
Cancelled sailings: all Europe departures through May 8; Rebooking offers for sailings that have been canceled by the cruise line will be provided to affected customers
Viking Ocean & River Cruises
Cancelled sailings: all departures through June 30 and all 2020 river cruises featuring the Oberammergau Passion Play
Cancelled sailings: all departures through May 15; Star Breeze through August 25; Future cruise credit or refund policy for sailings that have been cancelled by the cruise line has been emailed to affected customers.